Information Technology Support Specialist

Golden Valley Bank is currently seeking an IT Support Specialist to support the Bank’s new and existing IT systems (hardware, software, and services). The IT Support Specialist also maintains and monitors hardware and software technologies and responds to user inquiries and ensures the resolution of problems.

The IT Support Specialist reports directly to the Director of IT. The ideal candidate would possess transferable skills from customer service or other roles demonstrating strong problem-solving and communication abilities. Possession of one (1) or more technical certifications from Microsoft and/or CompTIA is highly desirable. Financial institution experience is preferred.

Responsibilities include, but are not limited to:

• Provide support to staff to ensure proper usage and efficiency of the Bank’s IT systems (hardware, software, and services).
• Perform basic desktop troubleshooting and end-user support.
• Perform software installations as needed.
• Interface with vendors to facilitate problem and resolution tracking.
• Support the implementation of new products or services.
• Perform security access maintenance for users.
• Provides support for system releases/updates.
• Participate in department and Bank technology projects.
• Assist with asset management.

Possess the following qualities:

• Knowledge of Microsoft Office/Microsoft 365.
• Knowledge of computers, including hardware, software, operating systems (like Windows).
• Analytical and problem-solving skills with the ability to actively listen.
• Excellent organizational skills, with the ability to prioritize work.
• Excellent customer service skills.
• Ability to work accurately with close attention to detail.
• Ability to study and apply new information.

Additional information regarding this position is available upon request, including a Job Description and details of our excellent benefits program.

If you value your community, providing Absolutely Outstanding Customer Service, the opportunity for professional growth, and believe you possess the commitment, personality, and skills to become part of the Best Bank in Town, we would like to have you apply today!

About Us:

At Golden Valley Bank, we pride ourselves on delivering an experience unlike any other. Take our commitment to customers, staff and community – the foundation of true community banking. It’s our passion to help businesses grow, help make dreams a reality and better our local economy. We believe this passion for our community starts with our employees. Encouraging our staff to be involved in the organizations and non-profits who strive to make a difference allows them to connect, engage and better understand community needs. The power of community starts at home with our Golden Valley Bank family.

We proudly offer excellent benefits to our full-time employees:

• Vacation and Sick Paid Time Off
• Generous Paid Holidays
• Employer Matching 401(k)
• Medical, Dental and Vision Benefits
• Employee Assistance Program
• Company Paid Long Term Disability, Life, AD&D Insurance

EQUAL EMPLOYMENT OPPORTUNITY

Golden Valley Bank is an Equal Opportunity Employer. All qualified employees and applicants receive consideration for employment without regard to race, color, religion, gender, gender identity of expression, sexual orientation, national origin, genetic information, age, disability, veteran status or any other legally protected basis.

Job Type: Full-time

Pay: $20.80 – $31.23 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Professional development assistance
• Referral program
• Vision insurance

Experience level:

• 1 year

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Preferred)

Ability to Relocate:

• Chico, CA 95926: Relocate before starting work (Required)

Work Location: In person